See what AI search says about your brand

Need more than Scale? Talk to sales about Enterprise — unlimited brands, SSO, and a dedicated CSM.

• 01What is a credit and how do credits get used?

  A credit is the unit you spend each time we check one prompt on one AI engine, or run a one-off analysis like a content grade. Lighter engines cost about one credit per check; heavier ones, such as Google AI Overviews, cost a little more. Your live usage meter in the app shows exactly what every scan costs, so there are no surprises.
• 02What happens when I run out of credits?

  Automated scans pause until your next billing cycle, when your monthly credits refill. If you need more before then, you can buy a one-time credit top-up pack, or upgrade to a higher plan. Nothing is deleted and your history stays intact.
• 03Do unused credits roll over?

  No. Credits refresh at the start of each billing cycle and do not carry over, so plans are sized to give you comfortable monthly headroom. If your usage is spiky, a top-up pack is the simplest way to cover a busy month.
• 04Which AI engines do you track, and which plans unlock all of them?

  We track seven: ChatGPT, Perplexity, Google AI Overviews, Gemini, Bing Copilot, Claude and Grok. Free covers the first three, Starter adds Gemini and Bing Copilot (five total), and Consultant and above unlock all seven.
• 05What is the difference between a brand and a prompt?

  A brand is a domain you track. Prompts are the questions you want checked for that brand, like "best AI visibility tool" or "how to track ChatGPT citations." Each plan includes a set number of brands and a set number of prompts per brand.
• 06How often are my prompts scanned, and can I run a scan on demand?

  Free scans monthly, Starter through Agency scan weekly, and Scale scans daily. You can also trigger a manual scan any time on any plan; on-demand scans draw from your credit balance like any other check.
• 07Can I add more domains, prompts, or seats without changing plans?

  Credit top-up packs let you add capacity without upgrading. Brand, prompt, seat and engine limits are tied to your plan tier, so growing past them means moving up a plan, or contacting us for a custom Enterprise setup.
• 08Do I need a credit card to start, and how does annual billing work?

  No card is required for the free plan. Paid plans bill monthly or annually; annual saves about 17% (roughly two months free) and you can cancel any time.