Know what AI answers say about your brand.

Need more than Scale? Book a call about Enterprise — unlimited brands, SSO, and a dedicated CSM.

• 01How does the 7-day free trial work?

  Pick Starter or Growth, add a card, and you get seven days before your first charge. During the trial your account runs on a quarter of the plan's monthly credits, a starter set of brands (1 on Starter, 3 on Growth) and up to 3 generated articles — enough to evaluate the tracking properly. The full grant and brand allowance — plus white-label reports on Growth — unlock as soon as your first payment goes through. We send a reminder email 24 hours before the trial converts; cancel before then and you pay nothing.
• 02Do I need a credit card to start, and how does annual billing work?

  Yes — Starter and Growth open with a 7-day free trial that takes a card up front. We email you 24 hours before the trial ends so there are no surprise charges, and cancelling before then costs nothing. Plans bill monthly or annually; annual billing saves 20% (roughly two months free), and you can cancel any time.
• 03Which AI engines do you track, and which plans unlock all of them?

  We track eight: ChatGPT, Perplexity, Google AI Overviews, Google AI Mode, Gemini, Bing Copilot, Claude and Grok. Starter covers ChatGPT, Perplexity and Google AI Overviews, Plus lets you pick any 5 of the 8, Pro runs all eight, Growth picks 5 of 8, and Scale and Enterprise run all eight.
• 04What is the difference between a brand and a prompt?

  A brand is a domain you track. Prompts are the questions you want checked for that brand, like "best AI visibility tool" or "how to track ChatGPT citations." Starter includes 50 prompts for its single brand; Plus and Pro include a pooled allowance (100 and 150) you can split across brands however you like; agency plans include 50 prompts per client brand.
• 05How often are my prompts scanned, and can I run a scan on demand?

  Every plan scans weekly. Daily automated scanning is available as a paid add-on on Scale and Enterprise. You can also trigger a manual scan any time; on-demand scans draw from your credit balance like any other check.
• 06What is a credit and how do credits get used?

  A credit is the unit you spend each time we check one prompt on one AI engine, or run a one-off analysis like a content grade. Most engines cost 1–8 credits per check; the premium models Claude (20) and Grok (31) cost the most. Your live usage meter in the app shows exactly what every scan costs, so there are no surprises.
• 07What happens when I run out of credits?

  Automated scans pause until your next billing cycle, when your monthly credits refill. If you need more before then, you can buy a one-time credit top-up pack, or upgrade to a higher plan. Nothing is deleted and your history stays intact.
• 08Do unused credits roll over?

  No. Credits refresh at the start of each billing cycle and do not carry over, so plans are sized to give you comfortable monthly headroom. If your usage is spiky, a top-up pack is the simplest way to cover a busy month.
• 09How does article generation work — does it use my credits?

  Article generation draws on the same monthly credits as everything else — there is no separate content allowance. Each article costs 250 credits, so a typical month looks like 15 articles on Plus, 30 on Pro and Growth, and 60 on Scale while leaving roughly 90% of your credits for tracking. Nothing caps you at those numbers: if you want more articles you can spend more of your credits on them, or top up. Enterprise is custom.
• 10Can I add more domains, prompts, or seats without changing plans?

  Credit top-up packs let you add capacity without upgrading. Brand, prompt, seat and engine limits are tied to your plan tier, so growing past them means moving up a plan, or contacting us for a custom Enterprise setup.
• 11What is Ask GeoToolBox, and which plans include it?

  Ask GeoToolBox is an AI analyst chat built into the app — ask it things like "why did our citation rate drop last week" or "which domains cite us but not our competitor," and it queries your own tracked visibility data live to answer. It's included from Plus up — 10 questions a month on Plus, 50 on Pro, 100 on Growth, 300 on Scale, unlimited on Enterprise. Each question draws 40 credits from your monthly pool.
• 12Can I run every brand on all 8 engines, at full prompt depth, every week?

  The brand and prompt caps are ceilings; the credit pool is the real meter, and maxing every dimension at once will spend it before month-end. As a rule of thumb, Scale's 130,000 credits cover about 25 brands at 50 prompts weekly on a standard engine mix — or roughly 4 brands at absolute full depth, because Claude (20 credits) and Grok (31) weigh far more than the other engines (1–8). The high-leverage setup most teams land on: run every brand weekly on the standard engines, and reserve Claude and Grok for your money prompts. Scans pause, never overdraw, when credits run out.